Frequently Asked Questions (FAQ)

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General

I always thought John Paul Mitchell Systems products were exclusively sold within the professional hair salon industry. Yet I've also seen them in drugstores and other large retail chains. Are those authorized points of sale?

Our products are only guaranteed when purchased within the professional hairdressing industry, including authorized salons

Does Paul Mitchell have its own salons?

No, Paul Mitchell does not own or operate any salons. All salons that offer our products are independently owned and operated.

Products

Are there any John Paul Mitchell Systems products that are gluten-free?

Yes, we offer many gluten-free options! Where applicable, you will find this information on the details tab on our product pages.

Do you test your products on animals?

“Never have, and never will. We are proud to say that none of our products are tested on animals! In fact, we were the first professional beauty company to announce that we do not conduct or support animal testing.”

What should I do if the pump or spray head of my Paul Mitchell product isn't working properly?

Did you buy the product through a distributor? Please let us know what the problem is via the contact form.